Terms & Conditions of Sales

1 - Booking
Access to the room (s) is (are) only possible for those who paid the total amount of the rental.
Your reservation is final only after written confirmation of Kasbah Aâlma and after receipt, within a maximum period of fifteen days from the date of confirmation of a deposit of at least 30% of the total amount confirmed.
For bookings sent one month before the arrival date the full rental price is due upon confirmation.
Kasbah Aâlma reserves the right to cancel any reservation for which the deposit or full payment has not been received.

2 - Payment of the balance
The balance must be paid three weeks before the arrival date.

3 - Cancellation
Cancellations made at the request of the customer for any reason whatsoever, are subject to variable compensation depending on the date on which the written notification by LRAR reaches Kasbah Aâlma
- More than 60 days before the start date of the rental: 10% of the rental price
- From 60 to 45 days before the start date of the rental: 30% of the rental price
- From 45 to 15 days before the start date of the rental: 50% of the rental price
- Less than 15 days before the start date of the rental: 100% of the rental price

4 - Cancellation by Kasbah Aâlma
Any cancellation or modification by Villa Aâlma of a confirmed reservation will be notified to the customer in writing and entitles the latter to a full refund of the amounts already paid.
The committed and justified air transportation costs will be reimbursed in the same way.
As far as possible Kasbah Aâlma will propose to the customer an alternative solution of the same category or higher category without modification of price.

5 - Provision of the room
The room (s) is (are) made available to guests upon arrival and must be vacated on the day of departure at 11:00.In case of late departure, the luggage can be recorded at the reception of the residence "Les Arabesques".

6 - Responsibility
Kasbah Aâlma declines all responsibility for any accident that may occur to guests in the rented room (s) or in the residence "Les Arabesques". Similarly, neither the owners nor the residence can be held responsible in the event of interruption or failure of public services such as water, electricity, or their direct or indirect consequences.
Children placed in the villa are under the sole responsibility of their parents.

7 - Access to the activities of the residence

It will be necessary to refer to the regulations in force in the residence.

8 - Occupation of the villa
The room (s) can only be occupied by the people who have been the subject of the reservation request and thus the confirmation of Kasbah Aâlma.
In case of modification, the customer must first notify the number of additional people and communicate their identities to the manager on site.

9 - Attribution of jurisdiction
In case of dispute concerning the execution of these, the courts of Marrakech (Morocco) are only competent. The conclusion of a rental by signing a booking form implies on the part of the signatory as well as all persons who will stay in the rented property, the acceptance of these general conditions which form an integral part of the rental contract.